Delete your UCOLIS account

This page explains how to request the deletion of your account in the UCOLIS application and of the associated data.

From the application

• Open UCOLIS and log in.
• Go to Profile, then Delete my account.
• Confirm with your password.

Without the application

Write to contact@ucolis.com from your account's email address, with the subject "Account deletion". We check that the request really comes from you, then your account is deleted.

Timing

Deletion is not possible during a delivery in progress. A request made from the application takes effect after 14 days, and logging back in during that period cancels it.

What is deleted

• Your name, email, phone number and last position.
• Your identity documents and professional supporting documents, your profile photo, your vehicle photos and your logo.
• The name and phone number of your parcels' recipients, your saved searches and your connected devices.
• Your active listings are cancelled and your offers withdrawn.

What is kept

• Your reviews and messages remain visible to their recipients, under the label "Deleted user".
• Listing photos are deleted 90 days after the listing ends, message images 180 days after they are sent, and a delivery's position history 30 days after it is recorded.
• Dispute photos and proofs of delivery remain part of the case file; security logs and wallet transactions are kept for as long as needed to meet our legal obligations and defend our rights.

Details are in the privacy policy.